Please review and tailor this policy to your business; consult a professional if needed.
At Luvia ("we", "us", "our") your privacy matters. This policy explains what information we collect when you shop with us and how we use it.
Information we collect
- Contact & delivery details you provide at checkout — name, email, phone and shipping address.
- Order details — the products you buy and your order history.
- Your cart and favourites are stored locally in your own browser, not on our servers.
We do not store your card or banking details. All payments are processed securely by Razorpay.
How we use your information
- To process, pack and deliver your orders (via our shipping partner Shiprocket).
- To provide customer support and respond to your queries.
- To send order updates and, only if you opt in, occasional offers.
Sharing
We share only the minimum data required with our payment (Razorpay) and delivery (Shiprocket) partners to fulfil your order. We never sell your personal data.
Data security & retention
We take reasonable measures to protect your information and keep it only as long as needed to serve you and meet legal requirements.
Your rights
You may request access to, correction of, or deletion of your personal data by emailing us.
Contact
Questions about your privacy? Email us at hello@luvia.in.